We are pleased to announce that a new agreement has been reached with Aetna. This allows Valley to continue to be an in-network provider for Aetna-insured patients and will cover services provided since previous contracts ended June 1, 2025. We understand how important it is for our patients to retain in-network access to the doctors, programs, and expert care teams they know and trust. Thank you for your patience throughout this process.

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Telehealth Video Visits

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Telehealth Appointments: Primary, Urgent, & Specialty Care

Telehealth can be used for a variety of conditions and needs. When you schedule an appointment with your primary or specialty care provider, ask if telehealth is an option for this visit.

For more information on Urgent Care telehealth, please visit our Urgent Care wait times page. 

 

What do I need to participate in a video visit?

Telehealth video visits are available to new and established Valley patients, including children. Patients also must be in Washington State at the time of their visit. To participate in a video visit, you'll need the following:

  1. An active MyChart account 

  2. A mobile device (smartphone, iPad or tablet device) or a laptop or PC set up with video capabilities including microphone, speakers and webcam

Via MyChart, we’ll send a tip sheet for you to get ready for your first virtual visit. 

How do I schedule a primary, specialty, or urgent care telehealth visit appointment?

  • Primary care appointments: If you have a Valley primary care provider, schedule a telehealth appointment with them directly through MyChart. From your MyChart account, select “Visits,” then “Schedule an appointment” and go from there, choosing the time that works best for you. 

  • Specialty care appointments: Some specialty care telehealth visits can be scheduled directly through MyChart. If your provider is not available, call the clinic and ask if a telehealth visit is an option. 
  • Urgent care appointments: Urgent care telehealth video visits are available on-demand for many non-emergency medical concerns through your MyChart account. From your MyChart account menu, in the "Find Care" section, select the "Urgent Care Video Visit" option and continue through to scheduling. Virtual visits are currently available only for patients who are 18 years or older in Washington state. Urgent care hours are Mon – Fri, 8 AM - 8 PM; Sat/Sun, 8 AM - 4 PM.​ Video visit appointments for urgent care are billed the same as in-clinic patient appointments. To learn more visit the Urgent Care page.

Will my visit be with my established primary care provider or will I meet with a different provider?

We'll try to schedule you with your usual provider, but your appointment may be scheduled with a different provider, depending on availability. 

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